Call Center Scenario 6:
Interviewing a perky applicant for agent entry level:
Me: So, what makes you different from the rest of the applicants here today?
Applicant: I'm different sir because I'm unique!
Me: Ok, can you explain that to me? What made you say that you are unique?
Applicant: Well sir, ever since I was small, it's my dream to become a call center!!!
NEXT!!!!!
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Call Center Scenario 7:
Still doing interviews for agent entry level...
Me: Please walk me through your resume.
Applicant stands up, walks around the room like a model.
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Call Center Scenario 8:
Remember applicant in scenario 5, I'm guessing they are related...
Me: Please tell me something about yourself which is not in your resume (my standard spiel)
Applicant: Hi Sir my name is Robert Martinez (not real name) I'm 24 years of age and I'm graduated BSIT
Me: Ok, now Robert, how many are you in the family?
Applicant: I'm the terd among the tree siblings of my mother and father
Me: thought bubble... I think I met your brother earlier...hmmmmm..
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Call Center Scenario 9:
Me: What do you know about the BPO Industry?
Applicant: I know that you answer calls to help customers with their problems.
Me: Alright, what other thoughts do you have about the work that we do here?
Applicant: I can say that if you will give me a chance to work for your company I will be an asset because I love to work in the graveyard.
*Now where did I put the shovel? ^_^
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Call Center Scenario 10:
Interviewing a mature lady who had some experience managing bars and bar girls.
Me: Given your experience in sales, what can you contribute if I decide to hire you?
Applicant: Well, just like in the bars, my greatest contribution was creating this crochet two piece suits for the girls, it was difficult at first but I was able to do it.
Me: Ok, that's so original! ^_^
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